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Offices and resources for students will continue despite distance

Offices and resources for students will continue despite distance

03/27/2020

Dear Students,
As we prepare to finalize our transition to distance education and remote learning, we wish to share important information about some of the many offices and resources that will continue to offer vital assistance and support even though you are finishing your semester off campus. We know this situation may feel overwhelming and stressful, so we have gathered the information below to assist you in contacting and connecting with people and resources that might be helpful.

This information was compiled by the Division of Student Affairs, in partnership with the Division of Academic Affairs, the Information Resources Office and the Title IX Office. 

Please reach out, stay engaged, remain connected and let us continue to support you. We may be physically distant right now, but we are ALL united as Red Dragons.

Be well,

Greg Sharer

Vice President for Student Affairs

Advisement and Transition

We want to hear from you! Let us know how you are doing and how we can help. Reach out to your individual academic advisor or contact us. Reach the office by email, chat with us in real time directly on our website or call us at 607-753-4726. Leave a message and someone will get back to you. Follow us on social media @CortlandAdvise.

Please keep in mind these additional resources:

  • Starfish is an online communication tool to help you stay connected to your instructors, advisor, and all support offices. Look for the Starfish tab in myRedDragon. Contact us with questions. Communicating with the people who can assist you has never been easier.
  • Guide to Student Success

Campus Activities Corey Union

Due to COVID-19, the Campus Activities and Corey Union Staff as well as Sports Facilities staff are working remotely. Phone messages and emails will be returned, but please note there may be a delay in the response. Student paychecks will be mailed to the student address on record. All SGA and Campus Activities sponsored events and programs have been cancelled for the remainder of the semester. We currently are not entertaining outside events. Corey Union will be closed starting Friday, March 27 at 4 p.m. Students living off campus should work directly with their landlords regarding lease agreements. SUNY Cortland does not own or have oversight of off-campus properties. Thank you for your patience and understanding during this time. Please email Gilda Votra or call 607-753-2322 with any questions. You can also check our website for any additional information.

Career Services

Set up a virtual appointment by calling 607-753-4715 and leaving a voicemail. Someone will call you or email you back to set up appointments via phone or Skype during regular business hours, Monday through Friday, 8 a.m. to 4:30 p.m. Or you may login to Handshake to make an appointment online. Please email Career Services with any questions. Please visit our website and connect with us on social media: Instagram, Twitter and Facebook.

Counseling Center

The Counseling Center is working to adapt services to meet your needs. While we will be unable to provide in-person services at the center, we will continue to offer support services. For full information about services and other resources, please visit our website.

  • For All Students: Phone support services/appointments are available Monday through Friday from 8 a.m. to 4 p.m. using Let’s Talk, a drop-in service that offers informal, confidential consultation with a counselor. Call 607-753-4728 to schedule your phone consultation.
  • For Current Clients: A current client is any student who has seen a counselor, or our psychiatric nurse practitioner, since January 1, 2020. Phone support services/appointments are available with your counselor. Psychiatric follow-ups or check-ins are available to established clients who have met with our current psychiatric nurse practitioner. To schedule a session, please call 607-753-4728 and leave a message on our voicemail. You may also email your counselor directly to schedule. Our staff will call you back and/or provide you with email information on next steps.

Disability Resources

We are ready to assist students affiliated with our office and are available to talk with any student with questions or interest in using accommodations. Please contact us via email or call the office 607-753-2967 to leave a message. We will call you back to talk with you during business hours. 

EOP

All staff will use Cortland email and will check voicemail. Please provide a phone number if you prefer to be contacted that way. We are also using voice memos so students will literally hear info from the director in addition to reading notes. Please visit our website.

Extended Learning Office

Visit our website for up-to-date information on Summer Session. Please contact us via email at or call 607-753-5643. Connect with us on social media through Instagram and Facebook for resources and support.

International Programs

International Programs Office staff are available to answer your questions by email, phone or virtual meeting. To schedule an appointment or ask a question, please send an email or leave a voice message at 607-753-2209. Someone will respond during regular business hours, Monday through Friday, 8 a.m. to 4:30 p.m. For information on our study abroad and international student programs and services, please visit our website.

Memorial Library

The library has been working to cover the needs of both faculty and students remotely. Research help is available remotely Monday through Thursday from 9 a.m. to 6 p.m.; on Friday from 9 a.m. to 3 p.m.; and on Sunday from 1 p.m. to 6 p.m. Chat is available 24/7 from the Library tab in myreddragon. Please see our guide to Library resources for during COVID 19.

Multicultural Life and Diversity Office (MLDO)

The Multicultural Life and Diversity Office (MLDO) at SUNY Cortland is committed to fostering a community of learners who contribute to an environment of inclusive excellence based on the values of human difference and individual contribution. To contact us please refer to the following:

Recreational Sports 

The Student Life Center and the Recreational Sports Office are closed. All of our staff members are working remotely and are available to help you with any questions and concerns you may have during regular business hours, Monday through Friday from 8 a.m. to 4:30 p.m. Contact information for all staff members may be obtained from our Recreational Sports website. You may continue to contact us for general information, questions, or assistance by calling our main office at 607-753-5585.

Residence Life and Housing Office

The Residence Life and Housing Office is open but staff members are working remotely. You may call 607-753-4724 and leave a voicemail and we will get back to you as soon as we can. Messages received between 9 a.m. and 4 p.m. will receive the most immediate response. Messages left after hours will be responded to the next business day. You may also send messages to our office email by clicking on the contact us link on the Residence Life and Housing webpage. 

There is a move-out process taking place in residence halls from March 21 through March 29 between the hours of 9 a.m. and 4 p.m. You must register online through the Residence Life and Housing website under the COVID-19 updates link to schedule a time between those hours to be approved to move out. If you are not able to travel during this time, we will retain your property and make arrangements for you to come to campus at a later date to retrieve it.

Student Conduct 

The Student Conduct staff is available to answer questions through email. We are happy to meet with students via telephone or video chat. To schedule an appointment, please email us. If you have outstanding sanctions, someone will be in touch with you shortly to discuss due dates and any modifications needed.

Student Health Services

Student Health Services remains open and committed to meeting the health care needs of our students during these most unusual times.  As an essential service, we are staffing our office in accordance with recommended precautions aimed at mitigating COVID-19 transmission while assuring our ability to meet the needs of our student population, wherever they may be. Although the format and the manner in which we provide medical services may be different during the current circumstances, we are still here to serve you. If you have a medical concern, please call Student Health Services at 607-753-4811. A nurse will speak to you and offer one of the following:

  • For minor problems or concerns like colds or minor wounds, a nurse will provide advice for self-care measures.
  • For certain problems, like medicines for a urinary tract infection or for a medication refill, a phone consult with a physician or nurse practitioner will be offered. We can electronically prescribe to your home pharmacy.
  • For our students in Cortland, a traditional in-office medical appointment in Student Health Services may be needed and available.  
  • For students with more serious concerns, advice about the best setting and manner in which to obtain medical care will be provided.  

Currently, our lab does not perform COVID-19 testing. If you have a concern about COVID-19, Cortland County Health Department recommends residents contact Upstate University Hospital’s COVID-19 triage at 315-464-3979. A staff member will tell you if and how you should be tested. That service  will be available from 7 a.m. to 11 p.m.

Student Registration and Record Services

There are several ways to contact Student Registration and Record Services. Most services have moved to an online-supported model. You can reach out by email, chat online or request a web conference. Please visit the SRRS homepage for information and links to communication tools.  

Technology Support

If you are experiencing any technology issues with connecting with your faculty or classmates, please visit our website for additional support. You may also contact the Help Center by email or 607-753-2500 for additional support. If you do not have adequate technology to participate fully in your online classes, please reach out to the associate dean of your school for help with additional resources.

The Learning Center

We are working remotely to continue offering many of our existing academic support resources. Please visit The Learning Center website for updates and additional information. We can be reached by phone at 607-753-4309 or through email. Important updates about our programs:

  • Nightowl online tutoring continues as usual Sunday through Thursday from 7 p.m. to midnight for a variety of subjects.
  • Professional tutoring is offering online tutoring for students beginning March 30. Students who currently meet with professional tutors have been contacted by email. Students who are interested in signing up to work with a professional tutor online can email or call 607-753-4309 and leave a message.
  • Supplemental instruction is offering peer-led collaborative study groups online.
  • Peer tutoring will resume online. More information about signing up for Peer Tutoring will be available soon.
  • Peer-led team learning has concluded for the semester. However, online general chemistry support is available via Nightowl online tutoring.

The Writing Center

Work with us wherever you're writing from by making an online appointment. We're available Monday through Thursday from 10 a.m. to 6:30 p.m. and on Friday from noon to 3:30 p.m. Visit our website for more information, and email or leave a voicemail at 607-753-5833 if you have any questions or need assistance with making an appointment. 

Title IX Office

The Title IX Office will remain open remotely for all students wishing to:

  • Make a report about sexual violence (dating/domestic violence, sexual assault, stalking), sexual harassment, or discrimination based on gender or sexual identity.
  • Seek resources available locally and online.
  • Understand their rights and options. 

The Title IX Office can work with individuals when an incident occurs off campus or online. Anyone who makes a report to the Title IX Office will be reached out to via email unless otherwise requested.

Students wishing to make a report to the Title IX Office can email Maggie Wetter, Title IX coordinator, or call 607-753-4550 and leave a message. Calls will be returned within a business day. Additional reporting options including an anonymous reporting form can be found on the Title IX website. For information about the Title IX Office, students can refer to the Title IX website to access general information and the COVID-19 FAQs.