A Referral Guide for Faculty and Staff

Van Hoesen Hall, Room B-44
607-753-4728

The Counseling Center provides short-term therapeutic services to facilitate students’ personal, social and educational adjustment while at college. Professional counselors assist students in dealing with major psychological issues as well as developmental concerns often related to interpersonal relationships, family issues and individual identity concerns. 

Services include:

• Individual and group counseling
• Consultation and referral
• Training
• Presentations and workshops on related topics
• Crisis management/intervention

A referral to the Counseling Center may be appropriate if a student:

• Appears distressed and displays unusual behaviors or reactions.
• Shows a marked or atypical change in behavior, habits or responses.
• Exhibits elevated or chronic anxiety, withdrawal, sadness, or anger.
• Discusses personal issues that go beyond your academic or educational role.
• Shows signs of alcohol or other substance abuse and unable to cope with academic demands or other college experiences.

A student who feels overwhelmed or unable to seek help on their own may greatly benefit from your support and acknowledgment of their concerns. Relate your observations in an objective but caring manner. Discuss a possible referral when you have time to listen fully in a private area. 

It may help to provide the student with the following information:

• The Counseling Center sees many hundreds of students per year and problems do not have to get out of hand before seeking assistance.
• Counseling is free and confidential.
• Counseling is voluntary and not mandated unless it is an emergency or a result of a college violation.  In a crisis situation, walk the student to the Center.
• If it helps to ease the process, assist the student in calling the Counseling Center to make an appointment.

The Counseling Center is bound by strict rules of confidentiality and information on a client is not divulged without their written permission. Unless there is a direct indication of a threat to oneself or others, the student has the right to privacy and control over what information is given and to whom.

This certainly does not prevent faculty or professionals from seeking general guidance or providing the counseling staff with relevant information on a student’s behalf when needed.

In rare occasions, you may be confronted with a situation that requires immediate action:

• A student indicates signs of suicidal thoughts or intent. Don’t be afraid to ask specific questions that may help the student to feel supported and more willing to seek help.
• Indication that the student may be a potential threat to someone else.
• The mental health status of a student is questionable: signs of deterioration in thought process, staying in the present, understanding basic directions.

 When confronted with an emergency:

• Do not leave the student alone and if possible, have someone nearby ready to offer additional help.
• If appropriate, accompany the student to the Counseling Center or call the Counseling Center for assistance.

The Counseling Center will see emergency walk-ins, or take appointments by phone 607-753-4728, depending on the type and severity of concern. If possible contact the Counseling Center prior to a referral for additional information and to provide a description of the situation. In an emergency, you should contact University Police at 607-753-2111, which is located at Whitaker Hall.  Please also check the Counseling Center's main page for crisis resources.

If you are concerned about a student, the Counseling Center is available to consult with you regarding options, ways to approach a situation, how to confront a student in distress or general information on psychological issues and concerns. The counselors on staff are also very willing to assist in directing you to other resources available at the university or in the community.

The best intervention often requires a team approach and the Counseling Center is committed to work together with faculty and staff members to promote a successful and meaningful college experience for our students.